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Privacy policy
Privacy Policy
Last updated: February 25, 2026
Velora operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Velora is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the way we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify you.
Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
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Contact Information including your name, address, billing address, shipping address, phone number, and email address.
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Financial Information including credit card numbers, debit card numbers, bank account information, payment card details, transaction details, payment method, and payment confirmation.
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Account Information including your username, password, security questions, preferences, and settings.
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Transaction Information including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions.
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Communications with Us including information you provide when contacting customer service.
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Device Information including information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage Information including information about how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from:
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Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide your information.
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Automatically through the Services, including from your device when using our website, through cookies and similar technologies.
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Service providers, when they process personal information on our behalf.
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Business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing and Improving the Services
To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and personalize your shopping experience, including product recommendations.
Marketing and Advertising
To send marketing communications via email, SMS, or mail, and to show you targeted ads based on your browsing or purchase activity.
Security and Fraud Prevention
To authenticate accounts, ensure secure transactions, detect or prevent fraudulent or unlawful activity, and protect our Services and users.
Communicating with You
To provide customer support and respond to inquiries.
Legal Compliance
To comply with applicable laws, respond to legal requests, enforce policies, or protect our rights and users.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
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With Shopify and service providers who help operate our business (payment processors, IT services, shipping providers, cloud storage, analytics).
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With marketing and advertising partners for personalized advertising.
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When you request or consent to disclosure (e.g., social media integrations).
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With affiliates within our corporate group.
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In connection with a business transaction (e.g., merger, bankruptcy), or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Information you submit may be shared with Shopify and third parties located in other countries. Shopify may use information collected from interactions with our store and other merchants to provide enhanced services.
Shopify is responsible for certain processing activities and handling rights requests related to such processing. For more information, please refer to Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com
Depending on your location, you may exercise certain rights through Shopify’s privacy portal.
Third-Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age as defined under applicable law.
Security and Retention
No security measure is perfect. While we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
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Right of Access – to request access to personal information we hold about you.
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Right to Deletion – to request deletion of your personal information.
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Right to Correction – to request correction of inaccurate information.
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Right to Portability – to receive a copy of your personal information and request transfer to a third party.
Marketing Communications
You may unsubscribe from promotional emails at any time using the unsubscribe link. We may still send non-promotional emails (e.g., order confirmations).
You can exercise your rights via the Services or by contacting us. We may verify your identity before processing requests.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country of residence.
For transfers outside the EEA or UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless transferred to a country deemed to provide adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us:
Email: velora.clients@gmail.com
Address: Monheimsallee 44 , Aachen , 52062 , DE
