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Terms of service
OVERVIEW
Welcome to Velora! The terms “we,” “us,” and “our” refer to Velora. Velora operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Velora is powered by Shopify, which enables us to provide the Services to you.
The following Terms and Conditions, together with any related policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or sublicense your account to any other person.
SECTION 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible. However, colors and product appearance may vary depending on your device and its settings.
We do not guarantee that the appearance or quality of any products or services will meet your expectations or exactly match descriptions displayed online.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product and limit quantities offered to any person or region.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Velora reserves the right to accept or reject any order at its discretion. Your order is not accepted until we confirm acceptance and process payment.
Please review your order carefully before submitting, as cancellation requests may not be possible after acceptance.
Returns and exchanges are governed exclusively by our Refund Policy.
You represent that purchases are for personal or household use only and not for resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at checkout and confirmed via email.
Prices do not include taxes, shipping, customs duties, or import fees unless otherwise stated.
You agree to provide current, complete, and accurate purchase and payment information and to promptly update account details as needed.
You represent and warrant that:
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Payment information provided is accurate;
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You are authorized to use the payment method;
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Charges will be honored by your financial institution;
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You will pay all charges including shipping and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
Title and risk of loss transfer to you once products are delivered to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content within the Services—including trademarks, text, images, graphics, videos, product reviews, and design—is owned by Velora, its affiliates, or licensors and protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit any content without prior written consent.
Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. Use of such tools is entirely at your own risk.
Future features and tools will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for third-party content or transactions conducted outside our website. Use them at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Velora is powered by Shopify, which enables us to provide the Services. However, all purchases are made directly with Velora.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and Velora and release Shopify from any related claims.
SECTION 10 – PRIVACY POLICY
All personal information collected is governed by our Privacy Policy and may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that Shopify may process data to provide and improve services.
SECTION 11 – FEEDBACK
If you submit ideas, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute it for any purpose, including commercial use.
You represent that you own or have rights to submit the Feedback and that it does not violate any third-party rights.
We are not obligated to keep Feedback confidential, compensate you, or respond.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time without notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, violate laws, infringe intellectual property rights, harass others, transmit malware, spam, scrape data, or interfere with security features.
We reserve the right to suspend or terminate accounts that violate these Terms.
SECTION 14 – TERMINATION
We may terminate access at any time without notice. Certain provisions survive termination, including intellectual property, limitation of liability, and indemnification.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
We do not guarantee uninterrupted or error-free service.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Velora and its partners shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, revenue, or data.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Velora, Shopify, and affiliates from claims arising from your breach of these Terms or violation of law.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and Velora.
SECTION 20 – ASSIGNMENT
You may not transfer your rights without written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Velora is headquartered, and disputes shall be resolved in those courts.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
velora.clients@gmail.com
Business Name: Velora jewelry
Email: velora.clients@gmail.com
Business Address: Monheimsallee 44 , Aachen , 52062 , DE.
Phone Number: 0241 1808
