Shipping policy

Last updated: February 25, 2026

Thank you for shopping with Velora. Below you will find important information regarding our shipping process.

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during peak seasons, promotions, or holidays.

Estimated delivery times vary depending on your location:

Shipping times are estimates and are not guaranteed.

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions, which will be clearly indicated on our website.

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

These charges are the responsibility of the customer. Velora is not responsible for delays caused by customs processing.

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update.

Velora is not responsible for shipping delays caused by:

Please ensure your shipping information is accurate at checkout.

If you realize you have entered an incorrect address, contact us immediately at velora.clients@gmail.com.

We cannot guarantee changes once the order has been processed.

Velora is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you believe your package is lost, please contact the carrier directly and then reach out to us for assistance.

If you have any questions about shipping, please contact us at:
velora.clients@gmail.com